The Centre Director/Assistant Centre Director/Centre Manager shall endeavour to provide SMEs with access to free business advice, including relevant knowledge and services that meet the needs of their businesses. The Centre Director shall also provide aspiring entrepreneurs and SMEs with business advisory and diagnosis, conduct capability development workshops, and implement group-based upgrading projects. The services provided must relate to the formation, financing, management and operation of SMEs. The SME Centre, where possible, shall educate SMEs on relevant government programmes and assistance schemes.
Main duties & responsibilities
The SME Centre Centre Director/Assistant Centre Director/Centre Manager is responsible for:-
- Executing the strategic directions of the SME Centre, to ensure business sustainability and relevance in the long-term.
- Ensuring the proper running of the SME Centre’s work operations and the supervision of the SME Centre staff.
- Overseeing the operation of the SME Centre and ensuring that proper processes are in line with the SME Centre Operations Guide and are in place for areas such as financial matters, cash flow, grant management, people management and performance management.
- Reporting to the SME Centre Board and seeing to the implementation of the SME Centre objectives
- Ensuring that all Business Advisors comply with the job responsibilities of as stated in the SME Centre Operations Guide
Hiring of SME Centre Staff
- SME Centre Director/Assistant Centre Director/Centre Manager must continuously implement sound and comprehensive Human Resource (HR) policies to attract, train and retain talents.
- SME Centre Director/Assistant Centre Director/Centre Manager is responsible for the appointment of key leadership positions to assist in overseeing SME Centre operations.
- SME Centre Director/Assistant Centre Director/Centre Manager is responsible for conducting proper investigations and taking appropriate remedial actions where necessary.
- The SME Centre may engage Outsourced Business Advisors (OBAs) as a means to supplement full time business advisor headcount. The Centre Director/Assistant Centre Director/Centre Manager shall notify SPRING of all OBAs that represent themselves as SME Centre business advisors. Only OBA individuals that have received SPRING’s endorsement may provide SME Centre advisory services to SME Centre customers.
Usage of Grant Monies
- Centre Director/Assistant Centre Director/Centre Manager is expected to expend grant monies with prudence and for only purposes outlined in the relevant grant award. The Centre Director shall seek Enterprise Singapore’s (ESG) consent for all usage of grant monies outside of the purposes outlined in the relevant grant award, including short term borrowings of grant monies.
In delivering its services, the Centre Director/Assistant Centre Director/Centre Manager shall ensure that:-
- All services funded under the SME Centre initiative are of a high quality and shall be delivered with a high level of professionalism;
- All SME Centre staff (including OBAs) and any service provider or partner engaged by the SME Centre, act in an ethical manner at all times and comply with the respective Code of Conduct and Partnership Management Guidelines
- Comply with all information management guidelines and regulations
- Ensure timely responses and updates are provided to customers via existing information and communication platforms, including the SME Centre website.
To provide a more comprehensive suite of services to the SMEs, the Centre Director/Assistant Centre Director/Centre Manager is encouraged to nurture and develop its own network of partners, which may include TACs, institutes of higher learning (“IHLs”), financial institutions (“FIs”), private consultants and other government agencies